DH and the girls and I go to our local branch of a fast food emporium fairly regularly, and there is one lady who works there who is a delight.
She has the scut job of bin emptying, tidying and cleaning, yet she always has a smile on her face, and works so very hard. She always stops to talk to all the children, gets them balloons or colouring stuff to keep them occupied whilst they wait for our food, and she is always cheerful and helpful, well above and beyone the course of duty.
DH and I felt that she is one of the unsung folk who work tremendously hard and get little public recognition for the role they play "behind the scenes" as it were, so we decided to write to the branch manager and say how impressed we have been with her.
When we visited yesterday, she rumbled who it was who had written and she thanked us, saying her manager had passed the letter onto Head Office. I am glad; it was a pleasure to be able to get her some public recognition of a necessary but unpleasant job well done.