I have a problem, and I am not sure what to do.
Input would be much appreciated !
I buy lots of things from EBay, and have never before had any problems whatsoever with items sent from all over the world.
Eight weeks ago, I bought a book on EBay.
I paid for airmail postage and postal insurance in case of mishap. Normally, airmail postage books get to me in the UK within 2 weeks, so when a month had passed, I contacted the seller to ask her what had happened.
No reply. I contacted EBay and was advised to file a claim for non-arrival of goods, which I did. As I had paid via my credit card through PayPal, they in turn launched an investigation and asked both myself and the seller what had happened.
She then contacted me . She informed me that my emails had been put in her spam filter by her email client, which is why she hadn`t replied to my initial queries.
Then she said that the book had been returned to her by the postal people marked "return to sender" with no further explanation, which is unusual for the postal service.
I said I still wanted the book, and had paid for it, and asked her to re-send it.
She did so, but by surface mail, which takes at least 6 to 8 WEEKS.
PayPal contacted me to ask if there had been any contact, and I informed them that I was not very happy that the book was being re-sent via surface mail.
This morning I had an email from PayPal to say they had concluded their investigation about my complaint in my favour and were refunding my money IN FULL as I still hadn`t had the goods 8 weeks on from the date of payment.
Not surprsingly, the seller was extremely quick to contact me to say that Paypal had taken money from her Paypal account to refund me, and that I therefore had not "paid" for the book and would need to either return the book to her (but I still haven`t had it, remember !) or pay her again with the money Paypal had refunded me.
I have emailed her to say that I do not want any bad feeling, and that when the book eventually turns up here, I will be happy to pay her the full cost of the book and half of the costs of the initial airmail postage , even though I haven`t had the book via airmail.
I certainly don`t want her to be out of pocket for the book, and she has had to pay the initial airmail postage with the money I sent her, plus the cost (albeit *much* cheaper) of re-sending it by surfce mail.
It transpires on further investigation that this seller has had 2 negative feedbacks from customers in the last month alone, and one of them is also about the non-arrival of a book. There are a number of comments from her in the last few months of her feedback -listings that books had been returned to her and she had re-sent them. Overall, her feedback rating is 98 % positive, with plenty of good feedback
I think I have been fair. What about you ?
Bit I am *not* repaying her till the book arrives. Once bitten, twice shy.